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What is an IVR
?
IVR,
Interactive Voice, Response is a mature technology
that helps thousands of companies around the world
answer telephone calls in an automatic way and
consult or manipulate databases and to provide the
information in voice form. The IVR
makes the information on your servers available for
the public that requires it.
How does an IVR
work?
The IVR
responds to tones and/or voice commands, obtains
the information from your database and provides it
to the user in voice form. Our IVR´s
work with voice
recognition technology and text
to voice conversion.
Advantages of an
IVR:
* Better customer
service.
* Reduced queues and time
to answer.
* Reduced call abandon
rate.
* Increased number of
taken calls.
* It allows for 24
hours/7 days service.
* Immediate access
without waiting period.
* Reduced call service
cost.
* Reduced operation
costs.
Q-Voz's integral solution
provides:
* First level
IVR
Platform.
* Custom made
applications, hosted in our facilities.
* Telecommunications
infrastructure, digital lines and redundant
connections.
* Application hosted on
data centers with redundancy, energy, net acces,
and the highest security.
* Monitoring and control
center.
* Human resources
experienced on IVR´s.
Operation Flow:
1.- The user calls your
application.
2.- The call is taken by our
platform in our IDC (Internet Data Center).
3.- Our platform obtains the
information from your data base through private
links or the internet.
4.- The information is coded
and converted to voice and delivered via phone to
the user.
5.- If it is necessary the
call is transferred to a live operator.
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